To our valued customers,

As the situation around the COVID-19 (Coronavirus) continues to evolve, we would like to inform you that our management team at Imperial Energy are closely monitoring the situation and are placing new operational procedures in place in order to protect our customers and staff.

Health and safety is our top priority

We want to assure you that the health and safety of our customers, communities and team members is the top priority for the company. As a result, in order to reduce the risk for all parties:

  • We are closely following the guidance and advice from the Public Health Agency of Canada, the Centre of Disease Control, the World Health Organization, and other global and provincial health agencies and are updating our procedures based on the information we receive from these sources.

  • We’re prohibiting our management and contractor network employees from traveling to countries with travel advisories for any non-essential travel. For those who must travel, we are imposing a mandatory 14 days self-isolation period prior to their return to work.

  • We are requesting all of our team members and customers to notify us of any health concerns prior to their in-home appointment

  • We are updating our sales processes to reduce the one-on-one interaction between our customers and staff members.

  • We are providing company transportation to those of our staff who are currently using the public transit system in order to limit their exposure to additional risk of infection.

You can count on Imperial Energy

At Imperial, we understand the nature of emergencies and would like to assure you that our operations team will be there to support your service needs during this pandemic outbreak.

Thank you

Thank you for your continued support as we work though these challenges together.

As the situation unfolds, our customers’ safety and security will be paramount, and everything we do will be guided by our values and our long-standing commitment to be kind, compassionate and inclusive of everyone in our communities.

Client Care Team

Updated: March 12, 2020


To our valued customers,

As the situation around the COVID-19 (Coronavirus) continues to evolve, we would like to inform you that our management team at Imperial Energy are closely monitoring the situation and are placing new operational procedures in place in order to protect our customers and staff.

Health and safety is our top priority

We want to assure you that the health and safety of our customers, communities and team members is the top priority for the company. As a result, in order to reduce the risk for all parties:

We are closely following the guidance and advice from the Public Health Agency of Canada, the Centers of Disease Control & Prevention (CDC), the World Health Organization (WHO), and other global and provincial health agencies and are updating our procedures based on the information we receive from these sources.

As of March 13, 2020


We have prohibited our management and contractor network employees from traveling to countries with travel advisories for any non-essential travel. For those who must travel, we are imposing a mandatory 14 days self-isolation period prior to their return to work.

We have requested all of our team members and customers to notify us of any health concerns prior to their in-home appointment.
Our customers and staff are required to fill out a COVID-19 health declaration form on the day that the work is being performed.

Our new contact management system tracks all interactions between our employees, contractors and customers on daily basis and notifies all parties the moment that one of the individuals in the chain receives positive test results for COVID-19. We encourage our customers to implement the same contact management measures for themselves so that in the event that they are notified of a possible contact with a COVID-19 patient, they can notify their own contacts.

We have updated our sales processes to reduce the one-on-one interaction between our customers and staff members. All of our sales staff will be communicating through video and virtual presentations with our customers.

We have provided company transportation to those of our staff who are currently using the public transit system in order to limit their exposure to additional risk of infection.

While some of our offices remain open to provide support to our existing and new customers, majority of our staff work from home and can be reached by phone and other video communication means.

You can count on Imperial Energy

At Imperial, we understand the nature of emergencies and would like to assure you that our operations team will be there to support your service needs during this pandemic outbreak.

As of April 6th, 2020


Our services in the following departments are:

  • Emergency Services: Business as usual

  • Non Emergency Services: Temporarily Suspended until April 30, 2020.

  • Residential New Construction: Business as usual.

  • Commercial New Construction: Health Care related projects such as dental and medical offices are Business As Usual

  • All other commercial projects: Temporarily Suspended until April 30, 2020

  • Sales Department: Business as usual without site visits

  • Retrofit residential projects: Temporarily limited to emergency replacements only.

Thank you for your continued support as we work though these challenges together.

As the situation unfolds, our customers’ safety and security will be paramount, and everything we do will be guided by our values and our long-standing commitment to be kind, compassionate and inclusive of everyone in our communities.

Client Care Team

Updated: April 07, 2020